Every time, we are committed to providing our clients with exceptional service. Nevertheless, we acknowledge that there may be instances where you are dissatisfied with the service you have received.
If you have a complaint regarding any aspect of our service, please contact us. You can reach us via email:
Please send your message from the email address used to register for the trading room. If you send a message from a different email address, we reserve the right not to offer you any advice if, in our opinion, doing so would result in the disclosure of confidential client information.
To assist us in investigating and resolving the complaint as quickly as possible, please provide the following details:
We will attempt to resolve your complaint as quickly and with as little inconvenience as possible. Nevertheless, you agree irrevocably to the following:
This policy for filing complaints is an integral part of the Client Agreement.